We guarantee 100% satisfaction! If not, you may return a purchase for a refund or exchange.
Returns: You may return any product purchased on www.ComfyCommtuer.com within 30 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error or the product is defective. We are the most famous company dealing in USA made Travel Neck Pillows For Airplanes. A favorite by the Wall Street Journal puts this travel pillow in the best travel neck pillow category.
We'll refund or credit the value of the item and any taxes you were charged. To receive a refund, the original packing invoice should accompany your return. Please indicate the reason you are returning the product along with the original packing invoice. Please obtain delivery confirmation and tracking of the product returned.
If you purchased the product through another vendor, such as Amazon.com, you will need to contact them directly or follow the specific vendors' return instructions.
Purchase made with a gift card: Merchandise purchased with gift cards will be refunded to the original gift card.
Best travel neck pillow purchases using complimentary promotional certificates will not be refunded.
Receiving a Refund: Please expect your refund within 4 weeks of receipt of your package to the return shipper (though in many cases you'll receive the refund sooner). Please obtain delivery confirmation and tracking of the product returned.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
You can view completed returns and refunds by logging on to your account.
Refunds will be issued as follows:
Credit card purchases will be credited to your credit card. Purchased paid through your bank account will be credited to your bank account. Purchase made using gift cards will be credited to the gift card. Purchases using promotional certificates will not be refunded.
Discounts given at the original purchase (i.e, free shipping, multiple item discounts) will be deducted from refund amount.
Note: This refund policy does not apply under the following conditions:
- Special or custom orders
- It is otherwise noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description
For further informaton, please contact us at Linda@Comfy Commuter.com or call us at 310-977-9597.
Privacy, Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- Most importantly, your information will never be given sold, traded or transferred to another party.
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal i information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Comfy Commuter. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only